Shipping policy

SHIPPING POLICY
Last updated: August 17, 2026

ORDER PROCESSING

Orders received before 12:00 PM PST on a business day will ship the same day. Orders received after 12:00 PM PST on a business day will ship the following business day. Orders placed on weekends or holidays will begin processing on the next business day.

Pre-order items ship on the date specified on the product page. You will receive a shipping confirmation email once your order has left our warehouse.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping rates and estimated delivery windows are calculated at checkout based on your location, order weight, and the shipping method you select. Delivery estimates provided at checkout are approximate and are not guaranteed, as they depend on the carrier once a package leaves our facility.

ORDER TRACKING

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email. You are responsible for monitoring your shipment's tracking status.

SHIPPING RESTRICTIONS

At this time, we only ship within the United States and do not accept or fulfill orders shipping to international addresses. If you purchased a DRAKONG product from a retailer outside the United States, please contact that retailer directly for order, refund, or replacement support.

INCORRECT SHIPPING ADDRESSES

Please double-check your shipping address before completing checkout. We are not responsible for orders delivered to an incorrect address provided by the customer at checkout. If you notice an error immediately after placing your order, contact us right away and we will do our best to update it before the order ships — we cannot guarantee a change once an order has entered processing.

LOST, DAMAGED, OR STOLEN PACKAGES

If your package arrives damaged, or if tracking shows your package as delivered but you have not received it, please contact us at support@drakong.com within 7 days with your order number so we can assist you. Once a package is confirmed delivered by the carrier, DRAKONG is not responsible for packages lost or stolen after delivery.

RETURNS

Items may be returned within 30 days of the purchase date (or, for pre-orders, within 30 days of the ship date). Customers are responsible for return shipping costs. Unopened items in original packaging are eligible for a full refund, excluding the original shipping fee; opened items are subject to a 15% restocking fee. A return authorization must be requested through our Contact Us page or by emailing support@drakong.com before sending an item back — items returned without authorization will not be accepted. For full details, see our Return Policy.

QUESTIONS

If you have any questions about the status of your order or this policy, please reach out through our Contact Us page or email support@drakong.com.